Download Porting Guide

Your new provider should take care of porting your number seamlessly. This guide will help you to understand the process and enable you to ask the right questions in the event that things don’t go quite to plan.

If you have your connectivity (broadband/fibre) on the same telephone line, to reduce downtime and avoid possible loss of service, the services need to be migrated simultaneously. If this is actioned by the new provider, the transitions of both should run smoothly.

If you would like any further support, please let us know. We’re here to help.