Executive Summary

This case study outlines how Fluid Network Solutions successfully intervened in a complex and business-critical telecoms migration for Telford Music School, following significant service disruption during a transition from BT Retail to BT Cloud.

The situation involved failed broadband delivery, a breakdown in number porting processes, incorrect billing, service suspension, and escalation to debt collection. Most critically, the school’s 30+ year business phone number was at imminent risk of permanent loss.

Through deep technical knowledge of porting protocols, commercial negotiation, and—most importantly—many years of direct experience dealing with BT’s internal structures and processes, Fluid Network Solutions was able to:

• Prevent permanent loss of a long-established business number

• Secure successful fibre installation and number porting

• Halt unjustified billing and debt escalation

• Negotiate a final settlement reducing liability from nearly £2,000 to £79

This case clearly demonstrates the value of specialist industry knowledge and long-term experience when navigating complex supplier environments.

Why your business should consider new hosted telephony For any workplace, small or large, effective communication is key and despite the growth of mobile phones, most people need to have a quality office system. Nowadays this can be achieved very economically and efficiently using modern technology rather than old methods. For some SME leaders, a barrier to moving to a hosted platform is the perception that you will lose the interconnectivity you need when using an in-house telephone...

Jargon Busting in Telecoms Everyone loves to use jargon in their chosen field and some professions are worse than others at complicating things. On entering the telecom industry I was peppered with acronyms and nicknames for equipment and functions, so this blog is aimed at helping you, the customer, to get exactly what you want for your business network solution. But what is a Network Solution? This means your phones can be linked to your computers,...

I have been in telecoms now for 26 years or so and over the years I have been very fortunate, I have worked with some fantastic people and some will hopefully remain as friends for ever or BFF as my daughter calls them! I have had some fantastic bosses that I have huge respect for and they have taught me a lot. I have learnt a lot from the bosses that weren’t so good too, but that’s another story I have...

Fluid Network Solutions is a national telecommunications company providing a whole range of tier 1 services from simple telephone lines and broadband packages to complex telephone systems and Unified communication solutions. Our clients include the Chamber of Commerce’s, Councils and numerous NHS organisations, along with other franchise organisations such as tax assist accountants, HomeInstead home care, Optic-Kleer windscreen replacements and Hometyre, tyre replacements. Telecoms franchisee opportunities have become available for directors in the East and West Midlands, other areas may be...

Over the last couple of months, I have lost count at the amount of redundancies there have been from all types of industries, and it looks like it's only going to get worse. In fact last week government statistics showed that the amount of unemployed people grew by 24,000 since December. I genuinely feel for these people, a lot of whom will not know anything other than the jobs they have been doing since possibly leaving school and there will...

It’s probably the last thing on your mind, but just think for one minute, how important is your phone service/system to your business? Think about having that system taken away, disappearing, vanishing into thin air, how are you going to contact customers? More importantly, how are they going to contact you? OK, so now it’s like having BMW without any wheels, what is the point? Well, how about if I said, right, what I am going to do is replace that...

I was having breakfast with a client of mine a week or two back and we were talking about the various jobs, experiences and paths we have taken to get to where we are today, which is being in business for 15 years or so in my case and 10 years + for Jason. There were two common points for both of us during our journeys. Our first epiphany was realising that we were doing all the work and someone else...

Fluid Network Solutions is a successful modern, rapidly expanding unified communications company in one of the most exciting and innovative industries in the world Businesses are spending more and more each year on communications systems to future proof their operations and the UK telecoms market alone is worth over £30 billion annually, and growing. So, if the exciting world...