Contact centre technology - an agent of transformation
Posted onTuesday, May 15, 2018 - 19:07Overworked and bamboozled contact centre agents saddled with legacy technology could be forgiven for wanting to run to the hills after a torrid time handling the daily swamp of incoming contacts. But according to IPNetix MD Kevin Boyer (pictured), their lives could be transformed by a modern day multi-channel solution that delivers on the promise of a golden age in customer engagement. As an exclusive professional services provider for Avaya Contact Centre solutions, IPNetix knows...