Industry News

Posted onTuesday, May 15, 2018 - 19:07Overworked and bamboozled contact centre agents saddled with legacy technology could be forgiven for wanting to run to the hills after a torrid time handling the daily swamp of incoming contacts. But according to IPNetix MD Kevin Boyer (pictured), their lives could be transformed by a modern day multi-channel solution that delivers on the promise of a golden age in customer engagement. As an exclusive professional services provider for Avaya Contact Centre solutions, IPNetix knows...

Posted onFriday, April 6, 2018 - 12:28Multi-dimensional Wi-Fi solutions have created a new paradigm in comms, according to Gavin Wheeldon, CEO of global Wi-Fi analytics provider Purple WiFi, who offers an insight into the power of smart wireless solutions and what they could mean to you. Advanced Wi-Fi is moving away from the principle of providing Wi-Fi simply as a utility and a cost to the business, to become an experience enhancing and ultimately revenue generating tool that offers improved, actionable...

Posted onFriday, February 2, 2018 - 12:23Appealing to partners on important matters outside their comfort zone is a productive strategy deployed by 9 which, for example, holds interactive workshops with resellers on how to confidently stride into the cloud IT services arena. It is a fact that the IT market is a beacon to which comms resellers should now be following, but the rise of data and cloud-based communications can seem a strategic minefield for traditional comms players. The key...

Posted onTuesday, December 12, 2017 - 17:31The first version of a mapping tool that enables its users to locate and fully understand the carrier infrastructure serving specific locations has been launched by ICUK. The service is designed to help partners improve the planning of their infrastructure projects and anticipate potential delivery issues ahead of agreements being made with customers. In its first phase the application gives ICUK partners useful data at their fingertips on Openreach's ducts and fibre installations. This...

Posted onTuesday, November 14, 2017 - 15:52The way bottomless troves of customer data are analysed and used is down to the R&D activities of communication interaction experts such as Akixi, Oak Innovation and Tollring. Here, we gain insights into their strategies and priorities as they manoeuvre to help resellers bring leading edge analytics and automation technologies to SMEs. Developments in data collection, analysis and AI promise to give businesses the insights they need to improve the experience they deliver to customers....

Posted onTuesday, October 10, 2017 - 16:53Green Telecom Managing Director Steve Hayden and the Institute of Telecommunications Professionals (ITP) have called on the communications industry to prioritise the employment of young apprentices as a matter of organisational policy. Here's why... Just talking about the skills gap in telecoms doesn't get the job done. What we really need to do is take action and inspire apprentices with the wonders of our vibrant sector, and work hand in hand with the ITP to...

Posted onThursday, September 7, 2017 - 16:15Close collaboration between the comms industry and the Public Sector has delivered a new Health and Social Care Network (HSCN) designed to help SME providers flourish in a far more competitive marketplace. Here, Adept Telecom CEO Ian Fishwick provides insights into how the new framework was created. In tandem with his Chief Executive role Fishwick doubles up as the Commercial Director of Innopsis, the Telecoms Trade Association that advised NHS Digital on the creation of...

Posted onWednesday, August 2, 2017 - 12:48Resellers who set on a path towards the BI landscape will soon have the power to change the course of how businesses will operate in the future, according to Ged Cooney, Director of Legal & Commercial at TeleWare. All case studies show that BI projects overwhelmingly benefit the end user, which is an undeniably good sign for resellers who observe with interest what is happening in the analytics market, who understand that BI solutions are...

Posted onThursday, July 6, 2017 - 13:21Technology is reshaping the education sector and pushing the limits of learning and its delivery. Here's how one channel partnership is harnessing full fibre to remodel the future of education. The education sector is undergoing a technological transformation and Exa Networks, CityFibre's primary education partner, is at the forefront of this digital transformation. "Education sector requirements have shifted over the last few years with schools increasingly needing higher speed connectivity to get the best...

Posted onWednesday, June 7, 2017 - 14:35Every reasonable business leader agrees that people are the lifeblood of a company, none more so than Exponential-e's Head of Channel Alp Kostem who infuses people-centricity into every aspect of his management style and growth strategy. For Kostem, putting people first is not an adopted strategy, it is in his nature. It's a personal quality that dovetails with Exponential-e's championing of staff as the primary driver of growth, and this approach has given the company...